The Commission's Consumer Liaison Service helps people with disability, their families and/or advocates, to address the concerns that they may have about services provided by the Disability Services Commission.
Complainants are encouraged to raise their concerns directly with their local service in the first instance, such as a Manager. If concerns remain unresolved or are more complex, then the matter is referred to the Commission’s Consumer Liaison Officer.
Role of Consumer Liaison Officer
The Consumer Liaison Officer supports effective communication with disability sector organisations and:
- is available to support disability sector organisations with the development of their complaints policy
- actively manages the relationship between the Disability Services Commission and external complaint mechanisms and supports referrals to external complaint mechanisms
- develops, maintains and ensures access to appropriate publications (for example, brochures) to support consumer and staff awareness of complaints rights, options and procedures
- develops and implements awareness training for disability sector organisations (internal and external). Email the Consumer Liaison Officer firstname.lastname@example.org or contact by phone on 9426 9244.
Consumer Liaison Resources
The Commission offers a resource list to assist organisations funded by Disability Services Commission to align their policies and procedures with the National Standards for Disability Services. This includes Standard 4, feedback and complaints.
PDF documents (also available in Word below)