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National Standards Resources

In 2014, Western Australia adopted the six new National Standards for Disability Services (the Standards) that promote nationally consistent quality standards for the disability services sector. Since 1 July 2014, the Standards have applied to all services either funded or delivered by the Disability Services Commission; and National Disability Insurance Scheme providers (registered through the Commission’s panel contract) operating in Western Australia.

The Standards form the basis of the WA Quality System and are used to assess the quality of services delivered by providers. The Standards:

  • promote human rights
  • encourage good practice and continuous improvement of services.

Australian Government National Standards for Disability Services resources

The Australian Government Department of Social Services (DSS) has produced a number of resources to support the implementation of the Standards. These include:

  • Full version provides an overview of each Standard and indicators of practice. The indicators of practice describe what services need to do in order to meet each Standard and what individuals, and their families, friends, carers and advocates can expect.
  • Evidence guide provides evidence examples for each indicator of practice. The evidence guide helps Disability Service Organisations (DSOs) understand and apply the Standards in practice.
  • Stories provide examples of what each Standard could look like in practice.
  • Conversation tool provides guidance on how to promote the Standards and engage people in conversations about the Standards.
  • Easy English version designed for people who have difficulty reading and understanding written language.
  • Easy English posters to display in the workplace.


These national resources are available from the DSS website.

Western Australian National Standards for Disability Services resources

The Commission has developed additional resources to support the materials developed by the Commonwealth:

  • 'Delivering quality services’ poster to promote the Standards that apply to all Commission-funded disability services.

    Download the ‘Delivering quality services’ poster (PDF).

    Please note: file size is 8MB to ensure a high-quality print. If you have problems downloading this file, please contact the Commission’s Quality Team via quality@dsc.wa.gov.au to obtain a low-resolution version. For optimal legibility, please print on A3 size paper.
  • Comprehensive training resources to help DSOs align their policies and procedures with the enhanced Quality System. These resources will become available in early 2015.
  • National Standards for Disability Services – Implementation for Aboriginal people with disability

Related documents

PDF version (also available in Word below)

National Standards for Disability Services – Implementation for Aboriginal people with disability

Word version

National Standards for Disability Services – Implementation for Aboriginal people with disability