Quality Assurance and Standards Monitoring

As part of the Disability Services Commission’s commitment to providing and funding quality disability services, all services are monitored for compliance against the Disability Services Standards.  Conducting Self-Assessments and Independent Monitoring are two ways that the Commission evaluates the quality of services that it funds and / or provides.  Detailed information on both of these activities, along with other information on how the Commission supports service providers to continuously improve services, can be found in this section.

You can find information to assist you with the following:

• Past Quality Systems Improvement Grants provides information about previous Quality System Improvement Grants (formally known as Service Improvement Grants).
• Policy and Procedures Manual provides a Policy and Procedures Resource for service providers in relation to policies associated with the Disability Services Standards;
• Self Assessment provides information on the role of Self Assessment and includes sections 1 and 2 of the Self Assessment tool;
• Standards monitoring explains the roles of Standards Monitoring, Monitoring Services, Independent Standards Monitors and Required Actions.  There is also information on Opportunities for Service Improvement;
• Ways to improve your service includes the Quality System resource package for disability services and links to the Self Assessment and Opportunities for Service Improvement information.

If you cannot find the information that you require, or would like more information about a particular topic, please contact the Standards Monitoring and Quality Assurance Unit on QAU@dsc.wa.gov.au or phone the Standards Monitoring and Quality Assurance Information Officer on 9426 9727